Scope
This policy covers refunds and cancellations for services provided by Anuyog Software Solutions Pvt. Ltd. Anuyog provides custom software, web and mobile development, digital marketing and ongoing maintenance to business clients. Every engagement is governed by a signed proposal or statement of work; where that document states something different, its terms apply. Read this alongside our Terms & Conditions.
One-time projects
Development projects are billed against milestones defined in the proposal, beginning with an advance on confirmation.
Before work begins. If you cancel after paying the advance but before work has started, the advance is refunded in full.
After work begins. Custom development is built specifically for you and cannot be resold, so once work has started the advance is not refundable. If you cancel mid-project, you are billed for the work completed up to the cancellation date, and any balance already paid beyond that is refunded. Work completed is assessed against the milestones and deliverables in the proposal.
After delivery. Once a deliverable has been approved or taken live, it is not refundable. Defects in delivered work are fixed under the agreed warranty or maintenance terms rather than refunded.
Monthly retainers
Maintenance, support, SEO and social media services are billed monthly in advance for the coming month.
Either party may cancel a retainer with 30 days’ written notice. Service continues through the notice period and the final month is billed normally. A month that has already begun is not refunded on a part-month basis, because the team and capacity for that month are already committed.
Where you have authorised a recurring mandate (eNACH or UPI Autopay), we cancel the mandate on receiving your notice, and no further debit is raised after the final billed month.
Third-party costs
Amounts paid to third parties on your behalf are not refundable once purchased, because we cannot recover them ourselves. This includes domain registrations, hosting and cloud charges, SSL certificates, app-store developer fees, licensed software, paid plugins and advertising spend. Wherever such a cost is involved, it is identified in the proposal before it is incurred.
How to cancel
Write to contact@anuyogsoftwares.com from the email address associated with your account, stating the service you wish to cancel and the effective date. We acknowledge cancellation requests within 2 business days and confirm the final billing position in writing.
How refunds are processed
Approved refunds are processed within 7 to 10 business days of approval, to the original payment method and the original account. The time taken for the amount to appear in your account after that depends on your bank or payment provider. Refunds are issued net of any third-party costs already incurred and any taxes already deposited with the authorities. Any TDS you deducted at the time of payment is claimed by you from the tax authorities and is not refunded by us.
Failed or duplicate payments
If a payment fails but the amount is debited from your account, it is normally reversed automatically by your bank or the payment gateway within 5 to 7 business days. If a duplicate or incorrect payment reaches us, write to us and we will refund it in full within 7 business days of confirming it. No cancellation charge applies to a duplicate or erroneous payment.
Contact
Questions about billing, cancellation or a refund? Write to contact@anuyogsoftwares.com or call +91 95297 19549.
Anuyog Software Solutions Pvt. Ltd.
46, Sanchar Nagar Ext, Indore, Madhya Pradesh 452016, India